Warranty & Returns
Warranty and Returns Policy
Returns GolfMARKER® Standard Products
If you have purchased an item our website that is damaged, faulty or incorrectly advertised please contact us at firstname.lastname@example.org. If after contacting GolfMARKER® and GolfMARKER® requests the item to be returned to GolfMARKER® for evaluation the customer is responsible for arranging and paying all costs returning the product to GolfMARKER® .
There is no legal right to exchange or refund under The Trade Practices Act 1974 if:
- Customers have simply changed their minds about the goods
- Goods were damaged after the customer bought them. However, where goods are damaged due to manufacturing issues/faults, an exchange or refund will be possible as described above. A customer has no proof of purchase, i.e. the customer does not have his/her receipt. In this situation, we will only exchange/refund where authorisation from GolfMARKER® is obtained;
- Customers know, or should reasonably have known, about any faults when they bought the goods: for example, as seconds.
In some special circumstances, GolfMARKER® may accept an exchange for some products. In these instances, the purchaser is responsible for all associated freight costs (if purchased online). A receipt number must also be provided in all circumstances.
Returns GolfMARKER® Customized Products
Customized products have been specifically manufactured to suit the particular needs of the customer and cannot be returned. Unless the product has been received damaged or faulty (see 2. Above). If after contacting GolfMARKER® and GolfMARKER® requests the item to be returned to GolfMARKER® to evaluate if the product has been received damaged or faulty the customer is responsible for arranging and paying all costs returning the product to GolfMARKER® .
We generally offer a 12 month warranty on some products that become faulty, flawed or defective. Warranty does NOT cover accidental damage, abuse, improper handling, repairs made by unauthorized persons, or failure of the product due to use other than its intended purpose. Nor does the warranty extend to normal wear and tear.
In the instance you feel you may be entitled to a warranty claim please contact us at email@example.com. The product may need to be delivered to GolfMARKER® for assessment. If we cannot come to a conclusion about whether a product will be covered or not, then the product will need to be returned to the manufacturer. Where applicable, we will deal with manufacturers on the customer's behalf. The reason for this is that the manufacturers have the most expertise when it comes to their product and they are by far the most qualified to make decisions on whether items are covered under warranty or not.
Depending on the nature of the warranty and the location of the manufacturer, we cannot guarantee a set timeframe for repair or replacement.
Please see the link below for further information on warranties and what customers and retailers are entitled to.
Just because items are deemed to be covered under warranty, it doesn't mean you will automatically get a replacement. Returned products need to be assessed for no signs of incorrect use.
Please note that proof of purchase and/or receipt must always be presented to validate the purchase.
Please note: We pride ourselves on our excellent customer service. This is why we keep a separate picking list in our warehouse which we use to cross reference when errors are reported. We do this so as any errors that may occur can be traced and rectified as soon as possible.
We also require that any errors in your order be reported within 7 days of receipt of delivery. This is simply to avoid any possibilities of fraud and to ensure that everyone gets exactly what they have paid for